ACCOMMODATION MANAGEMENT

Specific Objectives
By the end of this sub-module unit, the trainee should be able to:
a) define terms
b) list the components of the accommodation department
c) describe the organizational structures of accommodation establishments
d) explain the duties of the various accommodation staff
e) state the attributes of accommodation staff
UNIT TASKS
Unit Task 1: Defining terms
 Housekeeping
Housekeeping or House cleaning is the systematic process of making a building neat and clean in approximately that order. This maybe applied more broadly that just an individual building, or as a metaphor for a similar "clean up" process applied elsewhere such as a procedural reform. It can also be called household management, which is the act of overseeing the organizational, financial, day-to-day operations of a building or estate, and the managing of other domestic concerns.
 Accommodation
Accommodation (in British usage) or accommodations (in American usage) refers to lodging in a dwelling or similar living quarters afforded to travelers in hotels or on cruise ships, or prisoners, etc.
 Operations
These are jobs or tasks comprising of one or more elements or sub-tasks, and which are performed typically in one location.
 Laundry is a noun that refers to the act of washing and finishing of clothes and linens, the place where that washing is done, and/or that which needs to be, is being, or has been laundered.
 Front Office
The term, front office is used in business settings and may refer to the Sales and Marketing divisions of a company. It may also refer to any other divisions in a company that interact with their customers. The term front office is in contrast to the back office operations, which include departments such as personnel, accounting, payroll and financial reporting which do not interact directly with customers.