- Teacher: lydia Wanjira
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Accommodation Management HM-103
UNIT-01
ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATION
Structure
1.1 Introduction
1.2 Objectives
1.3 Role of housekeeping in hospitality industry
1.4 Responsibility of housekeeping department
1.5 Importance of guest room to guest
1.6 Area responsibilities of housekeeping department
1.7 Layout of housekeeping department
1.8 Section of housekeeping department
1.9 Organization structure of housekeeping
1.10 Duties and responsibilities of housekeeping
1.11 Summary
1.12 Key Terms
1.13 Bibliography
1.14 Terminal questions
1.1 Introduction
The guestroom is the main product of a hotel, as it contributes to more than 50 per cent of the total sales, making the profit percentage from room sales very high. The ‗sale‘ of a room means leasing the room for occupation for 24 hours at a pre-determined cost. Thus, a room sold on a particular day earns revenue for that day, and then it can be sold again, and again. Rooms are sometimes referred to as ‗highly perishable commodities‘ as rooms not sold for the day lose out on the revenue for that day. In addition to earning revenues, guestrooms also have a role in the image-building of the hotel. Guests may stay in a hotel for pleasure, convenience, or from necessity. Whatever the reason for the stay, the will always expect a certain standard of service and comfort. It is hence essential for each and every hotel employee to understand the importance of a guestroom for a guest. The housekeeping staff, in particular, has the responsibility of making the guestroom ‗a home away from home‘ for the guest.
1.2 Objectives
At the end of this lesson, students should be able to
Demonstrate appropriate skills, and show an understanding of the following:
Role of housekeeping
Layout of housekeeping
Organizational structure of housekeeping department
Duties and responsibilities of each housekeeping staffs.
- Teacher: lydia Wanjira