ACCOMMODATION MANAGEMENT

1.4. Listing the Components of the accommodation department

Hotels and Motels are organized into departments or Divisions. Each department or division is responsible for a particular operational function or functions. Most large properties have a room division which included several departments such as the front office, laundry and housekeeping. These are known as revenue –generating centers. Others are considered to be support centers. The executive in charge of the room division is the Rooms Division Director who in some properties may be called Residence Manager, Executive manager, or Senior Manager. The room Division Director reports directly to the General Manger. As a part of the executive committee, the Room Division Director takes an active part in policy-making decision related to operations.
Identification of Accommodation areas
 Guestrooms / Floors:
Room attendants and floor supervisors are responsible for the cleanliness maintenance and security of guestrooms and surrounding areas.
 Public Areas:
a) Front of the building areas. (E.g. swimming pools, parking area, club, food service area etc.
b) Back of the building areas.(E.g. Staff canteen, service elevator, locker rooms, administrative canteen, laundry, linen rooms, basement, store except kitchen which is cleaned by the kitchen stewards)
c) Linen and Uniform rooms:
The housekeeping department is responsible for its functioning for the repairs and renewal of linen and for maintenance of proper inventory and stock records of all linen items. Linen includes room linen, food service linen, soft furnishings, uniforms, bed and bath linen.
d) Laundry: OPL (On Premises Laundry):
If the laundry is on premises then the guest laundry from the rooms is directly collected and delivered by the laundry ballet. However all hotel linen is first collected in the linen room and then sent to the laundry for washing. OPL (off premises laundry) is the laundry of both the guest and linen which is done by the external laundry. All the linen including the guest laundry is collected in the linen room from it is sent to the external laundry for washing. The washed linen including the guest laundry is collected at the linen from where it is sent to the guest rooms and other service points.
e) Sanitary areas