ACCOMMODATION MANAGEMENT

1. 1.1 INTRODUCTION TO ACCOMMODATION OPERATIONS

1.1. Stating the Attributes of a housekeeper

A housekeeper’s attributes includes:
 An interest in people and fact in handling them
 A pleasant personality and the ability to converse with all types of people
 An ability to hide personal likes and dislikes and to be fair and just
 Strictness regarding punctuality and the keeping of necessary rules
 Loyalty to the establishment and to her staff
 Critical powers of observation
 A sense of humour
 An adaptability and willingness to experiment with new ideas, use initiative and take responsibility
 A cool head to deal with any emergencies