ACCOMMODATION MANAGEMENT
1. 1.1 INTRODUCTION TO ACCOMMODATION OPERATIONS
1.1. Stating the Attributes of a housekeeper
A housekeeper’s attributes includes:
An interest in people and fact in handling them
A pleasant personality and the ability to converse with all types of people
An ability to hide personal likes and dislikes and to be fair and just
Strictness regarding punctuality and the keeping of necessary rules
Loyalty to the establishment and to her staff
Critical powers of observation
A sense of humour
An adaptability and willingness to experiment with new ideas, use initiative and take responsibility
A cool head to deal with any emergencies